Proactive monitoring and optimization keeping your RTLS performing at peak levels
Maintain Peak RTLS Performance
with Expert Managed Services
Continuous monitoring, accuracy tuning, proactive maintenance,
and infrastructure optimization from Locaxion's RTLS experts
The Hidden Costs of Reactive RTLS Management
Waiting for problems to appear is far more expensive than preventing them from proactive maintenance.
Accuracy Degradation Is Invisible Until Critical Failure
Why RTLS accuracy requires continuous monitoring and tuning
RTLS accuracy at go-live relies on the exact facility layout, equipment placement, and RF environment present during commissioning. However, industrial facilities constantly evolve. Machines move, new storage racks appear, and construction projects introduce structures that alter the equipment's density.
Each change subtly affects RF propagation, multipath, and anchor visibility. Accuracy degrades gradually with a few centimeters of error here or occasional zone misclassifications there. Users adapt initially, but without proper digital twin management, accuracy eventually drops enough to impact workflows. This leads to wrong zone triggers, missed geofence alerts, or location updates lagging behind reality.
Proactive accuracy monitoring detects drift before users notice by tracking position error trends, zone classification confidence, and update latency. Regular tuning adjusts location engine parameters for your current environment to maintain accuracy as your facility evolves.
Infrastructure Failures Don't Announce Themselves
Proactive monitoring prevents surprises
RTLS infrastructure often fails gradually and silently. Anchors lose network connectivity, tags run low on battery, and cables degrade over time. Even PoE power budgets near capacity or integration endpoints stop responding without showing immediate symptoms to the user.
By the time failures are noticed, operations are already impacted: coverage gaps from offline anchors, assets disappearing from tracking as tags die, or critical workflows failing when integrations break.
Continuous infrastructure monitoring tracks anchor health, network performance, tag battery levels, and integration status. This helps identify potential issues before they cause system outages. Expert RTLS managed services ensure that scheduled maintenance replaces aging components, updates firmware, and optimizes network configurations to prevent failures.
RTLS Requires Specialized Expertise
Why generalist IT teams struggle with location systems
RTLS operates at the intersection of multiple disciplines including RF engineering, network infrastructure, location algorithms, and enterprise integration. While IT teams manage hundreds of systems, RTLS is often treated as just one more endpoint.
When accuracy drops, troubleshooting requires deep technical knowledge. Questions arise regarding anchor calibration, network latency, RF interference, or location engine parameters. Without specific expertise, diagnosing and resolving these issues can take weeks and often requires escalating to vendors with slow response times.
Managed services provide direct access to RTLS experts. This ensures immediate answers to questions, rapid troubleshooting when issues arise, and guidance on optimizing accuracy for your evolving use cases. Your team focuses on core operations while we manage the technical burden.
RTLS Performance Can Always Improve
Continuous optimization maximizes ROI
Most organizations deploy RTLS to achieve acceptable accuracy and then move on. However, acceptance is not optimal. Reaching optimal performance unlocks use cases and ROI that standard implementations simply cannot support.
Continuous performance analysis identifies crucial optimization opportunities. This includes location engine tuning for specific workflows, zone configuration refinements to reduce false triggers, and integration enhancements that improve data quality.
RTLS managed services include quarterly optimization reviews to analyze performance trends and identify improvement opportunities. This process implements tuning that increases accuracy, reduces errors, and expands RTLS value across your operations.
RTLS Managed Services Components
Comprehensive monitoring, maintenance, and optimization keeping your RTLS at peak performance
Continuous Monitoring
24/7 infrastructure health tracking and performance analysis
Monitoring Focus Areas
End-to-end visibility across anchors, tags and integrations
Continuous accuracy and performance tracking
Early detection of hardware, network, and data flow issues
Real-time battery and lifecycle insights for all active tags
Automated alerts for performance deviations or system faults
Proactive Maintenance
Scheduled upkeep preventing failures before they impact operations
Maintenance Coverage
RTLS preventive maintenance across anchors, tags, and network components
Scheduled updates, replacements, and system checks
Preventive calibration and performance validation
Integration stability reviews and correction cycles
Backup and failover readiness assurance
Performance Optimization
Quarterly tuning improving accuracy and expanding capabilities
Optimization Focus Areas
Regular analysis of RTLS performance data
Accuracy improvements through system tuning
Refinement of zone and geo-fence configurations
Capacity and scalability planning
Identification of new use case opportunities
Expert Support
Direct access to RTLS specialists for rapid issue resolution
Support Focus Areas
Dedicated access to trained RTLS specialists
Fast triage and targeted troubleshooting
Guidance on configuration and operational questions
Support for integration updates and workflow changes
Coordination with hardware vendors when needed
Up-to-date system documentation and knowledge sharing
Performance Reporting
Regular reports documenting system health, accuracy, and ROI
Reporting Focus Areas
Monthly and quarterly visibility into RTLS performance
Accuracy, uptime, and system health analytics
Documentation of maintenance and optimization activities
ROI tracking for cost savings and operational gains
Reporting for technical and management teams
Compliance Management
Ensuring RTLS infrastructure meets regulatory and audit requirements
Compliance Focus Areas
Maintenance of audit trails and system change records
Documentation for industry-specific regulatory needs
Security updates and system hardening
Data handling aligned with privacy regulations
Validation records for regulated environments
Support for audit preparation and reviews
Continuous Monitoring
Ensure your RTLS environment operates with stable accuracy and high availability. Issues are detected proactively through automated analysis, infrastructure health checks, and real-time performance tracking across every layer of the stack. This approach identifies problems immediately rather than waiting for user complaints.
Monitoring Activities
- Anchor Health Monitoring: Track connectivity, uptime, network latency, switch port behavior, and firmware status.
- Accuracy Metrics Tracking: Monitor position error trends, zone classification confidence, and update frequency.
- Network Performance Analysis: Measure bandwidth utilization, packet loss, latency, and access/switch-level network behavior.
- Tag Battery Monitoring: Identify low-battery tags, forecast replacement needs, and track lifecycle usage patterns.
- Integration Health Monitoring: Check API endpoint availability, data flow rates, throughput stability, and error frequencies.
- Automated Alerting: Trigger immediate notifications when thresholds are exceeded, performance drops, or hardware shows signs of failure.
Proactive Maintenance
Maintenance Activities
Regular maintenance is carried out on defined schedules, including component replacements, firmware updates, configuration optimization, and backup system testing. All work is completed during planned maintenance windows to avoid emergency outages and ensure stable RTLS performance.
Maintenance Activities
- Tag battery replacement: Scheduled replacements informed by battery usage data, not reactive failures.
- Anchor firmware updates: Tested and deployed during defined maintenance windows.
- Network infrastructure maintenance: Cable inspections, switch port optimization, PoE validation, and physical checks.
- Calibration verification: Periodic accuracy testing in high-priority zones with re-tuning when needed.
- Integration health checks: Validation of data flows, API responsiveness, and synchronization between connected systems.
- Disaster recovery testing: Verification of backup systems, failover behavior, and full restoration procedures.
Performance Optimization
As operations evolve, effective RTLS management requires continuous refinement rather than one-time setup. Regular optimization reviews help analyze performance data, uncover improvement opportunities, and apply targeted tuning that strengthens accuracy and reduces errors. This proactive approach supports successful digital twin project management, ensuring your system remains reliable, scalable, and fully aligned with real operational behavior.
Optimization Activities
- Accuracy tuning: Optimization of location engine parameters based on performance trends.
- Zone configuration refinement: Adjustment of geo-fences using usage patterns and false trigger analysis.
- Integration optimization: Improvements to data flow performance, latency, and overall data quality.
- Capacity planning: Forecasting for anchor additions, network upgrades, and tag inventory requirements.
- Use case expansion analysis: Identifying new workflows enabled by improved accuracy.
- ROI reporting: Documenting performance gains and quantifying business impact.
Expert Support
A dedicated support channel gives you immediate access to LocaXion's RTLS specialists, without waiting in generic vendor queues. Your team receives fast responses, issue triage, configuration guidance, and specialized troubleshooting whenever needed.
Support Activities
- Priority support channel: Email, phone, and portal access with defined response times.
- Rapid troubleshooting: Specialist-led diagnosis and resolution without passing through general IT layers.
- Configuration assistance: Guidance on zones, tags, accuracy settings, and integration adjustments.
- User training support: Clarifying system behavior, addressing workflow questions, and supporting new users.
- Vendor liaison: Coordinating with hardware manufacturers when product-level assistance is required.
- Documentation updates: Maintaining accurate system documentation aligned with the current configuration.
Performance Reporting
Reporting keeps stakeholders informed with consistent visibility into system behavior and operational impact. Monthly and quarterly reports document accuracy levels, uptime performance, maintenance activity, optimization outcomes, and overall ROI. This ensures decision-makers understand how the RTLS environment is performing and where improvements can be made.
Reporting Activities
- Monthly operational reports: Uptime, accuracy trends, maintenance activities, and issue summaries.
- Quarterly performance reviews: Detailed analysis of system performance, optimization results, and capacity forecasts.
- ROI documentation: Tracking cost savings, efficiency gains, and operational improvements.
- SLA compliance tracking: Validating system performance against defined service levels.
- Trend analysis: Identifying long-term patterns, degradation risks, and improvement opportunities.
- Executive dashboards: Real-time performance visibility for management and key stakeholders.
Compliance Management
Compliance work focuses on maintaining accurate documentation, recording system changes, applying security updates, and ensuring data handling aligns with regulatory expectations. This is critical for digital twin in facility management, where RTLS data supports compliance-critical workflows and helps teams stay prepared for audits.
Compliance Activities
- Audit trail maintenance: Recording configuration updates, system changes, and maintenance activity.
- Regulatory documentation: Preparing and maintaining records required for healthcare, manufacturing, or logistics compliance.
- Security patch management: Applying essential updates to strengthen system security.
- Data privacy and protection: Ensuring location data handling aligns with regulations such as GDPR, HIPAA, or other applicable standards.
- Validation documentation: Maintaining IQ, OQ, and PQ records for regulated operations.
- Audit support: Providing documentation, structured access, and guidance during audit processes.
Managed Services Plans
Flexible service levels matching your operational requirements and risk tolerance
Essential
Core monitoring and maintenance for stable RTLS operations
- 24/7 infrastructure monitoring
- Quarterly maintenance and firmware updates
- Email support with 48-hour response
- Monthly performance reports
Professional
Proactive optimization with enhanced support for mission-critical systems
- All Essential features included
- Monthly accuracy tuning and optimization
- Priority phone/email support with 8-hour response
- Quarterly performance reviews with recommendations
- Integration health monitoring
Enterprise
Full-service management with dedicated support and continuous optimization
- All Professional features included
- Dedicated account manager
- 24/7 priority support with 2-hour response
- Weekly optimization reviews
- Compliance documentation and audit support
- Custom SLA and performance guarantees
Why LocaXion for Managed Services
Learn how we manage, monitor, and optimize your RTLS →
RTLS-Specific Expertise
RTLS specialists, not generalist IT support
Generalist managed service providers handle hundreds of systems but lack depth in any specific technology. RTLS demands specialized knowledge in RF engineering, location algorithms, network behavior, and enterprise integration.
LocaXion’s RTLS managed services team brings 15+years of real-world experience across manufacturing, logistics, and healthcare. We solve issues that generalist teams escalate to vendors, tune accuracy and performance beyond what basic monitoring can detect and guide the expansion of new RTLS use cases that deliver measurable operational ROI.
Vendor-Agnostic Support
Supporting any RTLS technology and integration design
Vendor-managed services focus only on their own products, limiting flexibility and slowing optimization. Their support often follows vendor priorities, not operational needs.
LocaXion takes a technology-agnostic approach, supporting UWB, BLE, WiFi, LoRa, Vision, and hybrid RTLS environments within any integration architecture. We align RTLS managed services to your workflows, not vendor roadmaps, and provide focused support that strengthens accuracy, stability, and data quality across your entire deployment.
Always Improving Performance
Continuous tuning that strengthens RTLS accuracy and reliability
Most managed services focus on basic upkeep such as uptime monitoring, component replacement, and incident response. Useful, but it leaves significant performance improvements untouched.
LocaXion’s RTLS managed services add continuous optimization through accuracy tuning, configuration refinement, improved data quality, and guidance on new workflows. Your RTLS environment does more than stay operational. It becomes increasingly accurate, stable, and valuable over time.
Keep Your RTLS Performing at Peak Levels
Get an RTLS Managed Services proposal. We will assess your current RTLS infrastructure, define monitoring and maintenance requirements, and provide a detailed service plan with transparent pricing and clear commitments.
Frequently Asked Questions
Everything you need to know about RTLS managed services
LocaXion’s RTLS managed services cover end to end care for your deployment, including continuous monitoring, proactive maintenance, accuracy tuning, performance optimization, expert support, reporting, and compliance management. The goal is to keep your RTLS stable, accurate, and ready for new use cases without overloading your internal teams.
Standard IT tools often see RTLS as just another networked device, while RTLS Management focuses on anchors, tags, accuracy metrics, RF conditions, integrations, and workflow behavior. We monitor how the whole location stack performs, not just whether devices are online, so you catch accuracy drift and coverage issues before they affect operations.
Strong digital twin management depends on consistent, trustworthy real time data. Managed services keep the RTLS layer calibrated, monitored, and tuned, so the digital twin reflects actual operations in your plant or warehouse, even as layouts, equipment, and processes change over time.
For digital twin in facility management, we make sure location data remains accurate in high traffic, high change areas such as docks, storage zones, and equipment rooms. Continuous monitoring and scheduled maintenance prevent silent drift so facilities teams can rely on the twin for capacity planning, safety workflows, and day to day decision making.
Our RTLS managed services plans include defined response times based on your tier, plus monthly and quarterly reports on uptime, accuracy trends, maintenance activities, optimization work, and ROI indicators. This gives both technical teams and management clear visibility into system health and the business impact of RTLS.
You should consider RTLS management when internal teams spend significant time troubleshooting accuracy issues, reacting to outages, or coordinating multiple vendors. A managed model is ideal once RTLS becomes essential for production, safety, or digital twin workflows, and you need predictable performance, proactive maintenance, and expert support.
Absolutely. Industrial facilities constantly evolve with new racks, moving machines, and construction. These changes affect RF propagation and degrade accuracy. Our RTLS management includes regular accuracy tuning to adjust the system for these environmental changes, ensuring reliable tracking data regardless of how often your floor plan shifts.